HR ServiceNow System Administrator

Our People & Places Solutions business – reinforces our drive to improve the lives of people everywhere and epitomizes the "why" of what we do – the tremendous positive impact and value our solutions bring to our communities and society as a whole. From facilities delivering life-saving therapies and ensuring clean water to enabling the connection of people through all modes of transportation and providing access to technology – were integrating a multitude of these solution elements to build the smart environments of tomorrow.

We have more than 1800 colleagues in Poland, supporting our business in all global regions. Our Global Delivery Center (GDC) engineers in Krakow and Warsaw office collaborate on the design and delivery of local and global projects in the fields of engineering, design and construction. Our Global Business Services (GBS) specialists provide global support and expertise in the fields of Accounting, Procurement, IT, HR and Graphic Design.

Start your Jacobs career with a company that inspires and empowers you to deliver your best work so you can evolve, grow and succeed – today and into tomorrow.
HR ServiceNow System Administrator
Miejsce pracy: Kraków
Nr ref.: HR 00002R
Your Impact:

As the HR ServiceNow System Administrator, you will offer global HR technology solutions aligned to the broader HR strategy to optimize HR effectiveness and efficiency.

We need your HR ServiceNow administration experience, strategic thinking of the “big picture,” and ability to take ideas from vision to execution to help optimize our global HR organization! In this role, you will deliver HR ServiceNow solutions focused on ensuring top notch employee experiences, support change management efforts internally and externally, and partner with a high performing team of system administration professionals.

If you enjoy building relationships in the organization, have stellar system skills, and can take a strong leadership role in implementing HR ServiceNow technology to support organizational objectives and business success, then you are the person we are looking for.

Essential Duties and Responsibilities

  • Function as the HR ServiceNow platform subject matter expert to design and deliver an intuitive, positive, and scalable user experience
  • Serve as the liaison to global functional teams to translate business needs into technical requirements; lead technical aspects of project and solution delivery with a global mindset
  • Participate in governance model for enhancement feasibility, prioritization, requirements, and change management
  • Monitor usage and adoption of HR ServiceNow to identify training needs, system enhancements, and continuous process improvement activities
  • Develop and implement stories/use cases and required reporting
  • Develop and document administration procedures and system configurations
  • Partner with other ServiceNow technical teams including knowledge management and IT system administrators to successfully and efficiently maintain the global platform
  • Prepare all technology related deliverables
  • Partner with Solutions Leads to develop and execute training plans for subject matter experts and end users
  • Participate in SNOW community to identify and share best practices and creative solutions to support business needs
Heres What Youll Need:
  • Bachelor’s degree in Business or related field and experience in HR information systems; equivalent combination of education and experience may be substituted
  • 3+ years progressive experience with ServiceNow system administration
  • Deep subject matter expertise and experience in service portal design and functionality, widget development, campaign designs and automation
  • Proven experience as a key technical resource leading the development of solutions in client environments
Nice to have:
  • Certification in ServiceNow Administration
  • Any experience with Web Technologies (HTML, JavaScript, Web Services) and working a SaaS environment
  • Demonstrated experience with User Interface and User Experience design and usability principles
  • Exceptional verbal and written communications skills including cross-cultural awareness, sensitivity in communication, and skill in establishing and maintaining effective working relationships.
  • Proven ability to think strategically, work collaboratively, and balance multiple competing priorities

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